Refund & Cancellation Policy

Section 1

All Sales Are Final

Touchline Soccer Centers does not issue refunds, for any purchase, program, rental, or event, regardless of the reason for cancellation. This includes cancellations related to injury, illness, family emergency, job loss, relocation, military deployment, weather, or any other circumstance.

The only exceptions are the two limited rescheduling windows described in Section 2. Where you've purchased optional coverage through ViCoverage, reimbursement for covered events is handled entirely by Vertical Insure — see Section 3.

Section 2

Cancellations & Rescheduling by Program Type

No refunds or credits are issued in any category below, for any reason. The only rescheduling Touchline offers is described for Camps and Birthday Parties/Events below; no other program type is eligible for rescheduling.

• Classes & Skills Training — No refunds or credits are issued for unused sessions, cancellations, or missed classes (no-shows).
• Camps — No refunds or credits are issued for cancellations. You may reschedule your registration to another available camp date only if we receive your request at least forty-eight (48) hours before the original session; space is not guaranteed. Requests made less than 48 hours before the session, and no-shows, are not eligible for rescheduling.
• Camp Punch Cards / Flex Passes — No refunds or credits are issued for unused or partially used passes. Remaining balances stay usable toward future camp days within the pass's validity window, but the pass itself cannot be refunded or converted to credit.
• Leagues & Teams — No refunds or credits are issued for cancellations at any point, including before roster placement. Enrollment cannot be rescheduled. If you arrange for a substitute player who is approved by your team manager and teammates, the incoming player may take over the registration, but no refund or credit is issued to the outgoing player. No refund, credit, or rescheduling is available for games missed for other reasons, including conduct-related suspensions or team forfeits (defined as notifying us less than 72 hours before a scheduled game that your team can't field a roster).
• Birthday Parties & Group/Corporate Events — No refunds or credits are issued for cancellations. You may reschedule your event to another available date only if we receive your request at least seven (7) days before your event date; space is not guaranteed. Requests made less than 7 days before the event are not eligible for rescheduling, and the booking fee is not refunded. Any additional package-specific terms are listed on your booking confirmation.
• Field Rentals, Pro Shop, Concessions & Passes — These purchases are final and non-refundable once completed, reflecting the fact that we've reserved space, staff, or inventory specifically for your purchase. ViCoverage is generally not available on these purchase types (see Section 3).

Section 3

Purchase Protection by ViCoverage

At checkout, eligible customers may have the option to purchase optional coverage through ViCoverage (powered by Vertical Insure), including Refund Protection and Accident & Injury Coverage. This coverage is elected voluntarily by the customer at checkout and is separate from Touchline Soccer Centers. Coverage is not guaranteed to appear on every purchase — eligibility is determined by Vertical Insure case-by-case, and non-registration purchases (rentals, memberships, passes, gift cards, food/merchandise) and payment-plan purchases are typically not eligible.

• If you did not elect ViCoverage at checkout, your purchase is non-refundable, subject only to the rescheduling windows in Section 2.
• If you elected Refund Protection and experience a covered event — injury, illness, a family medical emergency, job loss, relocation, military deployment, severe weather, or a traffic accident — you may be eligible for reimbursement of your registration or booking fees, handled entirely by Vertical Insure.
• If you elected Accident & Injury Coverage and incur out-of-pocket medical costs from a covered injury sustained during a covered activity, reimbursement is handled entirely by Vertical Insure.
• What's not covered: Refund Protection and Accident & Injury Coverage do not cover simply deciding not to participate, not making a team, personal schedule conflicts, an event being cancelled by Touchline (see Section 4), or pre-existing medical conditions. Exact terms are provided by Vertical Insure at checkout and may vary by state.

Touchline Soccer Centers does not process refunds, evaluate claims, or issue reimbursements under ViCoverage. All coverage decisions and payouts are made solely by Vertical Insure under the terms you agreed to at checkout.

How to Cancel and File a Claim

• Email info@touchlinesoccercenters.com to cancel your registration. This is required before a claim can be filed and does not itself issue a refund.
• After cancelling, file your claim directly with Vertical Insure if you have Refund Protection and/or Accident & Injury Coverage. You'll need your policy number, registration information, and proof of cancellation. File your claim or check policy details anytime at customers.verticalinsure.com using the email address from your original checkout.
• Vertical Insure reviews the claim and, if approved, reimburses you directly. Touchline is not involved in this decision and does not issue the payout.

If you'd like to cancel the ViCoverage policy itself (not file a claim) and request a refund of the coverage premium, that request also goes directly to Vertical Insure.

Section 4

When Touchline Cancels

If we need to cancel a class, camp day, league game, rental, or event — for example due to weather, facility issues, or staffing — you will receive, at our discretion, either a rescheduled session of equal value or an account credit for future use. This is the only situation in which Touchline issues a credit; customer-initiated cancellations remain governed by Section 2. This is not a "covered event" under ViCoverage, since it originates with Touchline rather than your own circumstances.

Section 5

Account Credit

Where an account credit is issued under Section 4, it is valid for one (1) year from the date it's issued and can be applied to any Touchline program or purchase during that window. Account credit is separate from, and not affected by, any ViCoverage reimbursement, which is paid directly by Vertical Insure and does not pass through your Touchline account.

Section 6

Taxes & Fees

Applicable taxes and service fees are calculated at checkout and itemized on your receipt. These are part of the purchase price and are not refunded, consistent with Section 1.

Section 7

Acceptance of This Policy

This policy is presented and must be affirmatively accepted at checkout for every registration, rental, and purchase — online, in the mobile app, and at the front desk. Your acceptance (including date, time, and account) is retained on file. A copy of this policy is also emailed with every purchase confirmation.

Section 8

Resolving a Billing Concern or ViCoverage Claim Issue

If a charge looks wrong, or you have a question about eligibility for rescheduling, here's how we resolve it:

• Email info@touchlinesoccercenters.com with your name, the program or purchase in question, your invoice number, and the date of the charge.
• We will confirm receipt within one (1) business day and provide a resolution or status update within two to three (2–3) business days.
• If you disagree with our resolution, ask to have it reviewed by facility management before escalating further.

If your concern is about a ViCoverage claim — a denial, delay, or question about coverage — that is handled entirely by Vertical Insure, not Touchline. Contact Vertical Insure directly at customers.verticalinsure.com. Touchline staff cannot review, expedite, or override a ViCoverage claim decision.

This process applies uniformly to every purchase: the terms in Section 2 and the acceptance you provide at checkout (Section 7) govern the outcome of every request, regardless of how it's raised or by whom.

Section 9

Where This Policy Is Available

This policy is posted at www.touchlinesoccercenters.com/refund-policy, included in your invoice email, and included in every registration confirmation. If anything here is unclear, ask our staff before you register — we're glad to walk through the specifics for your program.

Section 10

Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase — as reflected by the "Last updated" date above — is the version that applies to that purchase. Material changes will be posted on this page with an updated date.